Terms of Service

Last updated September 23, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a binding agreement between you and Bliss Payments, Inc. ("Bliss", "we", "us") governing your access to and use of the Bliss websites, payment plan service, and related features (collectively, the "Service"). By accessing or using the Service you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you use the Service on behalf of a lodging property or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

2. Description of the Service

Bliss provides a scheduled payment collection service that allows guests to pay for a reservation with a participating property in installments prior to arrival. Bliss is not a bank, lender, or credit provider, does not extend credit, and does not charge interest. The reservation, the stay, and all related terms, including rates, cancellation policies, and property rules, are governed by the agreement between the guest and the property. Bliss is not a party to that agreement and is not responsible for the property's performance.

3. Eligibility and Accounts

You must be at least eighteen years of age and capable of entering into a binding contract to use the Service. You are responsible for maintaining the confidentiality of any credentials associated with your account and for all activity that occurs under it. You agree to provide accurate and complete information and to keep it current.

4. Payment Authorization

By selecting a payment plan, the guest authorizes Bliss and its payment processor to charge the designated payment method for each scheduled installment in the amounts and on the dates presented at the time of booking, together with any applicable service fee disclosed prior to acceptance. The guest agrees to maintain a valid payment method with sufficient funds through the completion of the plan. If a scheduled charge fails, Bliss may retry the charge and will notify the guest. Continued failure may result in cancellation of the plan and of the underlying reservation in accordance with the property's policy.

5. Fees

Any fee payable by the guest for use of a payment plan is disclosed before the plan is accepted and is included in the plan schedule. Except as expressly stated, fees are non-refundable. Participating properties are subject to the fees set forth in their separate agreement with Bliss.

6. Cancellations and Refunds

Cancellation of a reservation, and any resulting refund of amounts collected, is governed exclusively by the cancellation policy of the property as presented at the time of booking. Bliss will process refunds as directed by the property and in accordance with that policy. Bliss does not independently determine refund eligibility.

7. Acceptable Use

You agree not to use the Service for any unlawful purpose; to submit false, inaccurate, or misleading information; to use a payment method you are not authorized to use; to interfere with or disrupt the integrity or performance of the Service; to attempt to gain unauthorized access to any account, system, or data; to reverse engineer, scrape, or copy any portion of the Service; or to use the Service in any manner that could damage, disable, or impair it.

8. Intellectual Property

The Service, including all software, content, trademarks, and designs, is owned by Bliss or its licensors and is protected by intellectual property laws. Subject to these Terms, Bliss grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. No other rights are granted.

9. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Bliss does not warrant that the Service will be uninterrupted, error-free, or secure.

10. Limitation of Liability

To the fullest extent permitted by law, Bliss and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with the Service, regardless of the theory of liability and even if advised of the possibility of such damages. In no event shall Bliss's aggregate liability arising out of or relating to these Terms or the Service exceed the total service fees paid by you to Bliss in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Bliss and its affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

Bliss may suspend or terminate your access to the Service at any time, with or without notice, for conduct that violates these Terms or is otherwise harmful to Bliss, the Service, or other users. Provisions that by their nature should survive termination, including Sections 8 through 14, shall survive.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in New York County, New York, and you consent to the personal jurisdiction of those courts. To the extent permitted by law, you waive any right to a jury trial and to participate in a class action.

14. Guest Referral Program

i. How it works

Get a personal referral link from Bliss and send it to hotels you'd like to book with. If a hotel you refer starts offering Bliss and qualifies, we'll cover part or all of your next stay there.

ii. When a hotel qualifies

A referred hotel qualifies when it makes Bliss publicly available on its booking engine for any guest to use, and keeps it available for 30 consecutive days. Your reward is issued on the 30th day.

iii. How much we cover

We cover $20 per room at the hotel, with a minimum of $250 and a maximum of $1,000. A hotel with 10 rooms earns you $250. A hotel with 30 rooms earns you $600. A hotel with 50 or more rooms earns you the full $1,000. Room count is based on the number of rooms the hotel reports to Bliss when it signs up.

iv. Using your reward

Your reward can only be used for a stay at the hotel that earned it, booked through Bliss. It covers the room rate plus taxes and fees. We apply your reward first. If your stay costs more, you pay the rest through Bliss installments as usual. If your stay costs less, the unused amount is forfeited. Rewards have no cash value and can't be transferred or exchanged.

v. Deadlines

You have 12 months from the day your reward is issued to book your stay. The stay itself can take place after that.

vi. Cancelling and rebooking

You can cancel and rebook once, as long as the new booking is made within 18 months of the day your reward was issued. If your cancellation qualifies for a refund under the hotel's policy, the amount we covered returns to your reward and anything you paid returns to you. If the booking is non-refundable, the reward is considered used.

vii. If a hotel stops offering Bliss

If a hotel that earned you a reward later stops offering Bliss, we'll still honor your reward. Contact us and we'll arrange your stay with the hotel directly.

viii. Who gets credit

Each hotel can only earn one reward. If more than one guest refers the same hotel, the first person whose link the hotel used gets the reward. Hotel owners and staff may refer their own hotel.

ix. Limits

Each guest can earn rewards from up to 10 hotels. The program is open to the first 100 hotels that qualify. Once 100 hotels have qualified, the program closes to new referrals. Rewards already issued will still be honored.

x. Changes and ending the program

We may change or end this program at any time. Changes won't affect rewards already issued.

xi. Fair use

We may withhold or cancel rewards if we believe a referral involves fraud, fake accounts, or abuse of the program.

xii. Questions

Email info@bliss-payments.com.

15. General

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Bliss regarding the Service and supersede all prior agreements. If any provision is held unenforceable, the remaining provisions remain in full force. Bliss's failure to enforce any right or provision shall not constitute a waiver. You may not assign these Terms without Bliss's prior written consent. Bliss may modify these Terms at any time by posting a revised version and updating the date above; continued use after such posting constitutes acceptance.

16. Contact

Questions regarding these Terms may be directed to info@bliss-payments.com. Bliss Payments, Inc., Brooklyn, New York.